Booking Confirmation

• To secure your booking, we kindly ask for a 20% deposit, which is non-refundable. The remaining balance is due before arrival.

• Deposits are non refundable but are usually transferable - please discuss with us if a date change is needed we can usually accommodate.

Cancellation Policy

• If you need to cancel we can usually transfer the date, full payment is not required until arrival so no refunds are needed.

• In the unlikely event that we need to cancel, we’ll refund your full payment, including the deposit.

Use of Our Space

• You’ll have access to the retreat center and all agreed facilities for the duration of your event.

• We kindly ask that the space is returned as you found it, clean and tidy.

• We kindly ask that you and your guests take care of the space during your stay. If anything gets damaged or requires extra cleaning, please let us know so this can be fixed.

• Please note the retreat space is the barn and field, not the house or gardens - please make sure you and all guests know the boundaries and do not enter our private home. All gates that are shut and labelled ‘Private’ should not be entered by anyone.

Health and Safety

• We’ll provide some simple health and safety guidelines when you arrive—please share these with your guests.

• We recommend that you arrange insurance to cover any accidents, illness, or loss of personal belongings.

Liability

• While we’ll do our best to ensure your stay is safe and comfortable, we can’t be held responsible for any accidents, injuries, or loss of belongings, unless it’s due to something we did wrong.

• We’re also not responsible for any damage or loss to personal items during your time here.
  Lost property is kept for 6 months then donated. Please communicate this to your guests.

Changes and Special Requests

• If you need to make any changes to your booking (like dates or facilities), just let us know in writing. We’ll do our best to accommodate, depending on availability.

• Any special requests before your event. Some may incur additional costs.

Noise and Tranquility

• Our retreat centre is a peaceful space, so we ask that you and your guests keep outside noise to a minimum. (special events with music can agree timings in advance)

Parking and Access

• We have parking available for up to 18 small vehicles. Please let us know in advance if you have bigger vehicles coming - campers etc need to book a space.

• You’ll have access to the property from 12pm on the day your event starts, and we kindly ask that you vacate by 5pm on the final day unless we agree otherwise.

Pets

• No pets allowed - we have a dog that is our priority and many small wild animals in the field that we like to look after. (Bunnies mostly!)

Unforeseen Circumstances

• If something outside of anyone’s control (like a natural disaster or government restrictions) prevents your event from going ahead, we won’t be liable for any costs or losses incurred.